Terms & Conditions

    Last updated: April 16, 2026

    1. Acceptance of Terms

    By accessing or using the AkiliLearn website (akililearn.com) and related services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services. These terms apply to all visitors, users, students, parents/guardians, and tutors.

    2. Services Overview

    AkiliLearn is a private tutoring platform that connects students with qualified tutors across academic subjects, exam preparation, ICT & AI skills, professional upskilling, and language & music instruction. We offer both in-person and online tutoring sessions in Kenya and internationally.

    3. User Accounts & Registration

    • You must provide accurate, current, and complete information when submitting forms or registering for our services
    • Parents or guardians must provide consent for users under the age of 18
    • You are responsible for maintaining the confidentiality of any account credentials
    • You agree not to impersonate any person or entity or misrepresent your affiliation

    4. Booking & Payment

    • Tutoring sessions are booked through our website forms, WhatsApp, or other designated channels
    • Pricing is displayed on our website and may vary by subject, level, and tutor qualifications
    • Payment is due before or at the time of the session unless otherwise agreed in writing
    • We accept payments via M-Pesa, bank transfer, and other methods as communicated
    • All prices are quoted in Kenya Shillings (KES) unless stated otherwise

    5. Cancellation & Refund Policy

    • Cancellations made more than 24 hours before a scheduled session will receive a full refund or credit
    • Cancellations made less than 24 hours before a session may incur a cancellation fee of up to 50% of the session cost
    • No-shows without prior notice will be charged the full session fee
    • AkiliLearn reserves the right to cancel or reschedule sessions due to tutor unavailability, with full refund or rescheduling offered

    6. Tutor Conduct & Quality

    • All tutors are vetted and selected based on their qualifications, experience, and teaching ability
    • AkiliLearn does not guarantee specific academic results or exam scores
    • If you are unsatisfied with a tutor, contact us and we will assign a replacement at no extra cost
    • Tutors are independent contractors and not employees of AkiliLearn

    7. Intellectual Property

    All content on the AkiliLearn website — including text, graphics, logos, images, and software — is the property of AkiliLearn or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

    8. User Conduct

    You agree not to:

    • Use our services for any unlawful purpose
    • Harass, abuse, or harm any tutor, student, or staff member
    • Attempt to bypass our platform to engage tutors directly for the purpose of avoiding fees
    • Submit false or misleading information in any form or survey
    • Interfere with the operation of our website or services

    9. Lead Generation & Marketing Communications

    • By submitting a form on our website, you consent to being contacted by AkiliLearn regarding our services via email, phone, SMS, or WhatsApp
    • You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
    • We use third-party tools including Google Ads, Meta/Facebook, and GoHighLevel for lead management and follow-up, in compliance with their respective platform policies
    • Your data will be processed in accordance with our Privacy Policy

    10. Third-Party Services & Links

    Our website may contain links to or integrations with third-party services (e.g., Google Forms, GoHighLevel, WhatsApp). We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their terms and privacy policies independently.

    11. Disclaimer of Warranties

    Our services are provided "as is" and "as available." AkiliLearn makes no warranties, express or implied, regarding the accuracy, reliability, or availability of our website or services. We do not guarantee uninterrupted access or error-free operation.

    12. Limitation of Liability

    To the fullest extent permitted by law, AkiliLearn shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to loss of data, academic outcomes, or business opportunities.

    13. Indemnification

    You agree to indemnify and hold harmless AkiliLearn, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

    14. Governing Law

    These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be resolved through negotiation, and failing that, through the courts of Kenya.

    15. Changes to These Terms

    We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised terms.

    16. Contact Us

    For questions about these Terms & Conditions, contact us at:

    AkiliLearn
    Email: akililearntutors@gmail.com
    Phone: +254 743 509 437